Organic, Kosher and Therapeutic Loose Teas!

Customer Service

 

Returns
We want you to be satisfied with your order from Tea Craze, and we will gladly exchange or refund any unopened teas or accessories that were purchased within 30 days of receipt.

  • Accessories including teaware must be unused, in their original packaging and in new condition upon receipt. If item is found damaged or used, Tea Craze will not be able to issue a refund.
  • Generally, we do not cover the cost of shipping returned or exchanged items to Tea Craze or the cost of shipping replacement or exchanged items to you.

We will gladly assist you with an exchange or refund of tea. Please email us at custservice@teacrazeshop.com  or contact us at 877-258-7107 and we will help facilitate returns or exchanges.

 

Shipping Methods and Options
We ship all orders to the forty eight contiguous United States via USPS and  UPS, including all Standard Ground orders. In addition to shipping time, please allow 3-4 business days due to holiday volume for us to process your order and 7-10 business days for overall delivery time when shipping UPS Standard Ground. All orders shipped to Alaska and Hawaii ship UPS 2nd Day Air only.

We also offer the following expedited shipping options within the US:

Order Subtotal Standard Ground 3-Day Select 2nd Day Air** Next Day Air
Under $25 $3.95 $15.00 $17.00 $29.95
$25 to $149.99 FREE $19.95 $23.95 $38.95
$150 to $299.99 FREE $28.95 $35.95 $52.95
$300 to $499.99 FREE $39.95 $44.95 $68.95
$500 or more FREE 10% of subtotal 10% of subtotal 15% of subtotal

**Required for orders to Alaska and Hawaii.

Orders shipped via Next Day Air, 2nd Day
Air or 3-Day Day Air must be placed by 3
PM EST in order to be shipped same day.

UPS does not deliver Tea Craze orders on Saturday or Sundays.

 

Multiple Shipping Addresses
You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

 

Shipping to a P.O. Box or APO, FOP Address
We do not ship to P.O. Boxes, APO or FOP addresses.

 

USPS and UPS Shipping
We ship orders via USPS and  UPS only.

 

Payment Options
Online purchases from Tea Craze must be made using a credit card. We accept Visa, Mastercard, Discover and American Express.

 

Safety
Entering your credit card information at Tea Craze online is safe. We have taken the necessary steps to ensure your payment information is processed with accuracy and confidentiality.

 

Store Name
Your purchases will appear as Tea Craze, on your credit card statement.

 

Money Orders
If you prefer to use Money Orders to pay for products, they must be in US Dollars. Contact us by Email or call us at 877-258-7107.

 

Privacy and Security
We at Tea Craze are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others.  Tea Craze may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Tea Craze, our users, or others.

We collect no other personal information about you other than what you provide during the checkout process.

 

Personal Information Collected
In order to process your online order, we require your name, email address, credit card number, expiration date, the name and billing address of your credit card, shipping address if different than your credit card billing address, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.

 

Protecting Your Personal Information
When you provide us your personal information to process your online order, receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

A Tea Craze representative will only ask you for credit card information if they are taking an order placed by phone. We will never contact you by phone or email to ask for your credit card information. If you receive a phone call or email requesting such information – DO NOT PROVIDE ANY PERSONAL OR FINANCIAL INFORMATION. Instead, contact us by phone, fax or email below and let us know that you have been contacted. Mighty Leaf Tea Company representatives may contact you by phone or email to confirm the details of your order if required for fulfillment.

By using our website, you consent to the collection and use of your personal information by  Tea Craze. If we change our Privacy policy, we will post the changes to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.

 

State Sales Taxes
For all Tea Craze purchases, sales tax will be charged where Tea Craze is required by law to charge tax. We will charge the applicable City, County and State sales and or use taxes in the following states: Florida

Orders processed for all other US states do not require Tea Craze to charge sales tax at this time.

Taxes that appear on your online order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be calculated when your order is shipped. Orders shipped to Florida will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.